I’m completely locked out of my Binance account, despite entering the correct email address, phone number, and password. Every time I try to log in, I get an error message saying:
“There’s an ongoing application process on another device. Please continue from the original device.”
This is incredibly frustrating because I only use one device and there is no active session running elsewhere. I’ve tried clearing the app cache, reinstalling the app, switching networks, and restarting my phone — none of it works.
I contacted Binance support but haven’t received a solution yet. This issue is not just a minor glitch — it is preventing me from accessing my own funds and trading account, which is unacceptable.
I’m asking Binance to urgently fix this device mismatch login issue and allow me secure access to my account. At the very least, give users the option to override or reset the session when this error appears. Please escalate this and get back to me ASAP.
I’m unable to access my Binance account through the mobile app on my phone. Every time I try to log in, I’m met with a message that says, “Use a passkey from a different device” or “Sign in using another method.” I don’t understand what this means, and there’s no clear alternative to proceed. As a r...
I am unable to access my Binance Global account, and I keep receiving a "log in from another device" warning. No matter what I do, I cannot bypass this issue. Even when I try to reset my password, I get the same error message, preventing me from regaining access. I have tried multiple times on diff...
I'm extremely frustrated with Binance right now. After my phone was reset, I tried to log back into my Binance account, but I keep encountering an error message. I have no idea how to get past this security step, and it's preventing me from accessing my account. I've been locked out without any clea...
I’m experiencing a major issue with Binance’s face recognition system. While I can log in from my original phone without any problems, I’m completely blocked from accessing my account on a second device. Every time I try, the face verification fails, and I can’t move forward. There’s no clear guida...
I’ve been unable to access my Binance account for quite a while now due to changing my phone and device. At first, I didn’t think much of it and assumed I could fix it later. But now it’s become a serious issue, and I need access to my account urgently. Despite having the correct login credentials,...
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