Over the past 2 days, I deposited a total of ₺50,000 into my account on Betwinner. I lost ₺15,000 on sports betting and the rest in the casino section. Despite this high level of activity and total loss, the platform only gave me 100 loyalty points, which is completely unacceptable and unfair.
When I contacted support to request promotional or loyalty rewards, I was bluntly told, “You are not eligible.” No explanation, no attempt to review my activity, no appreciation for the substantial amount I played with and lost. It's as if they don’t value serious players at all.
Betwinner, if you’re going to advertise loyalty rewards and promo systems, then you need to honor them for high-volume users. I didn’t just log in and make a small bet—I put down serious money. To walk away with nothing but a robotic reply is incredibly disappointing.
I demand you review my activity and credit my account with the promo points I deserve. Otherwise, you’re proving your loyalty system is just a marketing trick.
I’ve been a long-time user of Betwinner and usually don’t like switching platforms. I’ve stayed loyal through both good and bad experiences. However, what happened recently is beyond unacceptable. I placed a withdrawal request for ₺9,641 after playing my usual Crash slot game. Suddenly, I was told I...
I’ve deposited around ₺80,000 into my Betwinner account and lost it all playing slots. As a VIP-level user, I’m clearly entitled to 25% cashback, which should have amounted to ₺20,000 based on the platform’s own policy. However, I was shocked to see that they credited me with only ₺700 in total cash...
I recently deposited a small amount of ₺225 into my Betwinner account, hoping to keep communication open despite several unresolved issues I've experienced with them in the past. To my surprise—but not entirely unexpectedly—only ₺200 appeared in my account. Yes, it’s just ₺25, but the issue here is ...
On May 25, I deposited ₺400 into my Betwinner account. For reasons still unknown, the payment was instantly rejected. I waited patiently, expecting a resolution or at least an explanation, but several days have passed with absolutely no response. I reported the issue to their finance department, but...
Earlier today, I deposited ₺300 into my Betwinner account and turned it into ₺1200 through gameplay. I requested a withdrawal immediately, but it’s now been 21 hours and I still haven’t received my money. When I emailed customer support, they responded by saying it could take 5 to 7 days for the pay...