I’ve been a long-time user of Betwinner and usually don’t like switching platforms. I’ve stayed loyal through both good and bad experiences. However, what happened recently is beyond unacceptable. I placed a withdrawal request for ₺9,641 after playing my usual Crash slot game. Suddenly, I was told I had to place bets before I could withdraw—fine, I accepted that. But when I tried to place bets, none of the matches had odds. I contacted live support and was told it was a system issue and would be fixed soon.
Trying to wait it out, I went back to playing slots. Without changing my betting amount, my entire balance of ₺9,641 was suddenly placed on a single round and instantly lost. I did not approve this. It happened entirely outside my control. When I contacted live chat again, I got the same unhelpful, robotic responses I’ve come to expect. Only once in all my years with Betwinner did I get genuine assistance—every other time, it’s like talking to undertrained interns.
I even emailed info@betwinner, and unsurprisingly, I’ve received no response. I don’t know if I’ll ever get my money back, but I do know this—if Betwinner refuses to refund my ₺9,641, they will lose me and many others who trust my word. I’m an Altın-level client and have been nothing but loyal. This is how you repay loyalty?
To everyone reading this: think twice before trusting your money to this platform. Betwinner, I’m demanding a full investigation and the return of my funds. This issue must be resolved immediately.
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