I had exactly ₺5,000 in my Bettilt account. I placed a ₺2,000 bet, and when I logged off, I had ₺3,000 remaining in my balance. But the next time I logged in, I was shocked to see only ₺17 left. I immediately contacted customer support to report the issue, expecting a reasonable explanation or at least an investigation.
Instead, I was told that I had supposedly played in the casino section and lost the money there. This is absolutely false. I never placed any casino bets. I clearly stated that those transactions were not mine and that my account must have been compromised or there was a technical error.
But instead of taking any accountability, the support agent dismissed my claim and insisted the responsibility lies with me. How can that be when I didn’t authorize those bets? This is not just poor service—this is negligence. If you’re offering a platform that involves money, then user account security should be your top priority.
I demand that Bettilt investigate this suspicious activity, restore my stolen ₺3,000 balance, and ensure proper security measures are enforced. I trusted this site, and now I feel completely robbed and unheard.