I Face Unauthorized Balance Reset On Betgaranti Account

I deposited ₺1,460 into my Betgaranti account and played a sports bet, successfully increasing my balance to ₺3,000. While I was selecting new matches to place additional bets, I suddenly noticed that my entire ₺3,000 balance had disappeared without any action from my side. Shocked, I contacted the live support team. They falsely claimed that I had played slot games and lost my balance. I never even touched the slot games section. It is clear to me that someone from the site accessed my account and wiped my balance.

Instead of providing a proper explanation or resolving the issue, they kept giving irrelevant suggestions like activating SMS security. This is clearly an excuse to distract users from the real issue. Based on my experience, it seems that once you start to win or accumulate a decent balance, the site operators themselves intervene and steal your funds.

I demand the immediate restoration of my stolen ₺3,000 balance and a full investigation into unauthorized access to my account. My username is oguzhan58. If this issue is not resolved promptly, I will escalate the matter to consumer protection authorities and share my experience on all available complaint platforms.