5
Resolved
Requesting Refresh Or Refund For Missed BetterMe Wall Pilates Class
Lily
BetterMeMarch 23, 2024 12:49 AM3,127
Hi, I haven’t been able to keep up with my BetterMe Wall Pilates class due to family issues. I only used it for 2 days out of the entire month that I bought. Now, when I try to log in, it says "no access." I can't believe this! Can my account be refreshed so I can start my health journey from scratch again or can I please get a refund?
March 25, 2024 4:52 PM (2 days after complaint)
Hi Lily! We are sorry to hear about your situation. We've made some adjustments to your account, so you can now start your fitness journey. Additional details have been sent to your email. Kind regards, team BetterMe
Lily
March 25, 2024 5:20 PM
Thanks a lot! I appreciate that you took the time to understand my situation, and the bonus you gave. best of luck
