BetterMe Subscription Refund Problem

Aloky
Aloky
BetterMe
November 4, 2023 4:51 PM3,720

Please excuse my inconvenience, but I'm having some trouble with my BetterMe subscription. I am desperate to get away, and I do mean completely. I did not agree to have this money disappear without my permission, and I do not intend for that to happen. The idea of using the program once more is not appealing to me. Is it possible to terminate this subscription and get my money back without having to go through all of this trouble? Could I please get some assistance with this situation?

BetterMe
February 29, 2024 1:59 PM (3 months after complaint)

Hello! Thank you for your feedback. Please kindly note that each user is billed according to the subscription plan they choose. And to avoid any further renewals, it's necessary to cancel the subscription beforehand. There is an option to cancel a subscription directly in the app (More → Manage Subscription) or by contacting our support team. Kind regards, Team BetterMe

BetterMe
July 30, 2024 10:22 PM

Dear Aloky A., We apologize for not being able to respond earlier. We would like to inform you that your complaint has been forwarded to the relevant department. We will get back to you as soon as possible. Sincerely, the BetterMe team.

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