BetterMe App Charged My Credit Card Without Authorization
On July 28, 2023, I paid 9.99 TL for the BetterMe app in the App Store. However, on August 4, 2023, my credit card was charged 199 TL without my knowledge. This unauthorized transaction has irritated me, and I demand a refund right away. I had no intention of paying such a large sum, and I'm disgusted by this deceptive action. I'm giving them a chance to correct this error as soon as possible, but if they don't refund my money, I'll take legal action. BetterMe must accept responsibility for this unauthorized charge and ensure that the refund is processed as soon as possible. This type of deceptive behavior is unacceptable, and I will not allow myself to be taken advantage of. My hard-earned money should not be taken without my permission, and I demand accountability.
Hello! We are very sorry that you encountered this issue - we never want to leave such a negative first impression. We want to learn more about what happened and how we can make things right. Please reach out to us and mention that you filed a complaint on Sikayetvar. Alternatively, you can provide us with your email address. We will provide you with further assistance. Sincerely, The BetterMe Team
Hello! Thank you for your feedback. We do not have direct access to your personal details as well as billing details. Only users can submit their purchases. To understand what happened, we kindly ask you to reach out to our team. We are available for your assistance daily. If you have already reached us before, please provide us with the 7-digit ID number of your email in reply to this review. This way, we will find all your previous requests and get back to you with a reply soon. Kind regards, team BetterMe
