Won on Bets10 But Can’t Withdraw—Support Is Ignoring Me

I recently won 1,000,000₺ on Bets10, but when I tried to withdraw my winnings, I was told by customer support that I couldn’t cash out the full amount immediately—they said I needed to play more before making a withdrawal.

Following their instructions, I wagered 200,000₺, yet I am still unable to withdraw my money. Instead, I keep getting an error message saying "Your English request is pending."

I have been trying to reach customer support for over a day, but now they have completely shut down the live chat feature, making it impossible to get any assistance. This is completely unacceptable. I demand immediate access to my funds—this feels like a scam! Fix this now!