Today, I made a ₺3,000 withdrawal request from the Betandyou Casino section. However, during the process, I accidentally entered an IBAN belonging to another person, even though I correctly entered my own name in the recipient field. As a result, the money never reached my account.
I immediately contacted customer support as soon as I noticed the mistake, but I received a negative response and no real solution was offered. My account number is 441249009.
I am requesting that the ₺3,000 mistakenly sent to the wrong IBAN be recalled and refunded, or that the amount be resent to my correct bank account under my name. I ask for urgent assistance and a prompt resolution to this issue.
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