I purchased a Bestway above-ground pool, model 427 × 122 cm (BW4205612X), on April 9, 2025, from the seller Feyza Outdoor Foreign Trade through Hepsiburada. My invoice number is eaa2025000000261. Since I started using the product in July 2025, the pool has consistently developed water leaks. The problem reoccurs every time I fill the pool, and as a result, I am unable to use it properly.
Regarding this issue, I contacted both customer service and the seller, but no solution was offered by either the seller or the technical service. I feel that my complaint has been dismissed and ignored. Even though the product has a 2-year warranty, they reviewed the photos and videos I sent and simply labeled the issue as user error, without any proper inspection. My grievance remains unresolved.
I request that my product be replaced under warranty. I kindly ask for your assistance in resolving this matter.
I ordered a Bestway inflatable mattress from Trendyol on February 1, 2025 (order number #10012295324). When I first opened and inflated the product, I immediately noticed that it was leaking air. I did not observe any damage or missing parts on the box or the product itself. As soon as I noticed th...
I purchased a Bestway Pavillo inflatable mattress through Trendyol about one month ago. After I started using the product, a hole formed in the mattress, and it began leaking air. Because of this issue, I contacted Bestway customer service to request repair support. However, they told me that since...
I purchased a Bestway Tritech Queen built-in pump double inflatable mattress from the seller Wise on Trendyol. I paid $89 for the product with my credit card. After the product arrived, I used it only a few times to sleep my 1.5-year-old child at night, and I soon noticed that it had a tear at the s...
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