I ordered a Bestway inflatable mattress from Trendyol on February 1, 2025 (order number #10012295324). When I first opened and inflated the product, I immediately noticed that it was leaking air. I did not observe any damage or missing parts on the box or the product itself.
As soon as I noticed the issue, I submitted a return request through Trendyol. However, after the product was sent back, on Tuesday, March 11, my return request was rejected, with the claim that there was a missing accessory, and the product was returned to me. This claim is not true. I was only sent a double inflatable mattress, and I returned exactly that same product—there was nothing missing.
I want this grievance to be resolved. I am requesting a full refund, and if necessary, I am willing to send the product back again.
I purchased a Bestway Pavillo inflatable mattress through Trendyol about one month ago. After I started using the product, a hole formed in the mattress, and it began leaking air. Because of this issue, I contacted Bestway customer service to request repair support. However, they told me that since...
I purchased a Bestway Tritech Queen built-in pump double inflatable mattress from the seller Wise on Trendyol. I paid $89 for the product with my credit card. After the product arrived, I used it only a few times to sleep my 1.5-year-old child at night, and I soon noticed that it had a tear at the s...
I purchased a Bestway above-ground pool, model 427 × 122 cm (BW4205612X), on April 9, 2025, from the seller Feyza Outdoor Foreign Trade through Hepsiburada. My invoice number is eaa2025000000261. Since I started using the product in July 2025, the pool has consistently developed water leaks. The pro...
I purchased the Bestway Ranger Elite X4 model this past April from the seller “jetlegelsin” on Trendyol. Today, while inflating the product on land, the bottom section suddenly burst, even though I was inflating it to a normal and safe level. The base collapsed abruptly with a loud pop. Even though...
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