On July 31, 2025, I placed an order on www.bestway.com*** for the 58220 Interlocking Floor Protection Mats (50 cm x 50 cm, 9-piece set) (Order reference no: 03ef88e5d4175). Immediately after receiving the product, I noticed that 2 of the 9 pieces had manufacturing defects. These two pieces had dotted holes throughout. Since the product consists of separate pieces, I had to use part of it.
To resolve the issue, I first created a support request through the Bestway website, but I did not receive any response. I then called the support line, but no one assisted me. After that, I sent an email, but I received an automatic reply stating that the email address was not active.
I am requesting that the two defective pieces be replaced with new ones. My delivery address is in Kocaeli. I kindly ask that my issue be resolved as soon as possible.
Last year, I purchased a Bestway queen-size raised air mattress from the Koçtaş Forum Istanbul store, and it worked without any issues during the first two uses. However, when I used it again this year for my guests, I noticed that the mattress completely deflated within 1–2 hours after being inflat...
On May 11, 2025, I purchased a Bestway Airbed queen-size inflatable mattress set through A101 Kapıda. Even though I used the product only a few times, as of yesterday the inner sections started coming apart, causing severe deformation of the mattress. I am also attaching current photos of the produc...
I ordered a Bestway inflatable mattress from Trendyol on February 1, 2025 (order number #10012295324). When I first opened and inflated the product, I immediately noticed that it was leaking air. I did not observe any damage or missing parts on the box or the product itself. As soon as I noticed th...
I purchased a Bestway Pavillo inflatable mattress through Trendyol about one month ago. After I started using the product, a hole formed in the mattress, and it began leaking air. Because of this issue, I contacted Bestway customer service to request repair support. However, they told me that since...
I purchased a Bestway inflatable mattress from Hepsiburada.com, but it developed a hole within the first week of use. I was contacted, but they were unable to reach me at the time. I am requesting that they contact me again. I am asking for a replacement. I was contacted again on the 18th of the mon...
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