A couple of months back, got myself a 400ml Bepanthol body moisturizer cream. Man, that thing stank and messed up my face when I tried it...so, took the product back to the pharmacy, but they didn't give me my money back instead, they told me they'd send it to the company, and I waited for like 2 months, but no refund yet and no replacement product either. So, after being messed around for like 2 months, they finally sent me this 50g Bepanthol lip moisturizer cream and some Supradyn. A surprising fact tho I didn't ask for Supradyn or lip moisturizer!!! just bought a cream for 300 TL, now demanding its worth and same... this 50g Bepanthol cream you sent me is listed as 75 TL. Who gave you the right to do that? I've been using Bepanthol for 11 years now, and I'm gonna start complaining about it whenever it comes up, not gonna let you trick other people like you tricked me. We just want what we want, ya know? And if we gotta complain, don't go censoring us. That sucks that you don't wanna hear that, but you gotta give customers what they paid for without causing them any trouble. Stor jotting down my complaints each and every time I call you, give me some improvement here? You only deal with complaints, and other than that, you don't have any other fixes. broke my heart, need to find a way to make things right, if you are the kind of company you are talking about...
I recently purchased a second Bepanthol lip balm stick, expecting the same quality and moisturizing effect as the one I had nearly finished. However, to my surprise and frustration, the second product I received was nothing like the first one. The packaging looked different, and more importantly, th...
On September 13, 2025, I purchased Bepanthol Hand and Face Skin Care Cream from Logo Pharmacy. I used the product regularly, morning and evening, for about two weeks. Within a short time, the scent of the cream changed drastically, developing an unpleasant, chemical, sour odor. Additionally, the tex...
I purchased the Bepanthol Sensidaily 400ml cream, but the pump mechanism doesn’t work at all. Considering the high price of this product, this issue is unacceptable and creates unnecessary inconvenience. A defective pump makes it extremely difficult to use the product, which is frustrating for custo...
I took my baby to the hospital because of red bumps on the face, and the doctor prescribed Bepanthol Sensiderm anti-itch cream. After using the cream, the symptoms on my baby’s face became even worse. When I tested it on the arm, similar bumps appeared there as well. This issue began about ten days ...
I used Bepanthol lip cream, expecting relief, but it severely dried out my lips, causing peeling and crusting at the corners. This led to intense itching, burning, and painful sores that made it difficult to open or close my mouth. Assuming it would improve with continued use, the symptoms only wors...
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