Beko Fridge Bought in 2017 Not Cooling, 10-year Warranty Denied

Şahsenem · 2023-12-04T21:40:11+03:00

my Beko fridge is acting up – not cooling at all, it's not doing what it's supposed to. Got it back in September 2017. I called for service, and they promised a 10-year lifespan and spare parts. Now they're saying if I don't pick it up in a month, they'll junk it. I'm asking for a fix, not a new one. They offered a 35% discount on a replacement, but I don't trust Beko anymore. They gave a 10-year part guarantee, right? Supposed to be there for service, but it's only been six years, and they're pushing for a swap. Called this number, 0216*******86, about sending it to the press if I don't grab it soon.

Şahsenem

I was deceived by the appearance of the Beko 9480 no-frost refrigerator and bought it, but Beko does not produce spare parts. If the Beko brand does not resolve the issue, I will also share the defects in the TV, washing machine, and dishwasher, and I will send them to the press machine as well.

Beko

Dear Customer, First of all, thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. As the Beko family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Beko Customer Communication Center

Şahsenem

Here is the translated text from Turkish to English: "The refrigerator I bought in the 9th month of 2017 is not cooling, and I received authorized service, but the repair is not being done. The service stated that the malfunction would not be fixed. In the booklet, it is mentioned that the Beko no-frost refrigerator has a 10-year function to provide spare parts. Since my refrigerator is not under warranty, I want to use it for its entire lifespan, but the technical service wants to send the faulty product back to me without repair. When I didn't accept the faulty product, they threatened to send it to the press and displayed a dismissive attitude. When I said I wouldn't take it, they said, 'It's up to you, if the products left here are not taken within a month, I will send them directly to the press.' Note: The product is currently at the service center, and I am definitely not taking it back in its faulty condition. Also, I cannot allocate a budget for a paid replacement."

Şahsenem

I'm writing for those who are going to buy products from Beko. Think 40 times. Share this around you and only then buy products. The response given is that you were wronged.

Şahsenem

"I want a loaner product from the authorized service, but Beko is not providing one. There are children's medications at home, and all the food has spoiled."