BeautyPlus support isn’t responding to my billing emails — how can I get real customer support?

If BeautyPlus support doesn’t respond about billing issues, the most effective approach is to create a formal trail, escalate through the correct channel, and request documented follow-up.

You can proceed as follows:

• Gather evidence: App Store or Google Play receipt, screenshot of the bank charge, date, amount, and the email used for payment.

• Send a clear, traceable email: Use a subject line like “Billing claim with no response – Order ID XXXX.” Request written confirmation and a ticket number.

• Include the correct identifier: Add the Apple/Google Order ID and explicitly request a “billing review and final cancellation,” not just general support.

• Contact through the official support page: You can also open a case directly in their Help Center at https://support.beautyplus.com/hc/en-us

This creates a formal record of the claim and ticket status.

• Escalate through the payment platform: If the charge was made via the app store, open a dispute such as “subscription canceled but charged” or “purchase not delivered.”

• Follow up: Resend the same email thread every 72 business hours with the subject “Second claim,” attaching all evidence again.

If none of the above solutions work, please share your experience. You can also file a complaint on Xolvie.