BDG Game Withdrawal Marked Completed but Money Not Received in Bank

I am writing about a serious problem I am experiencing with the BDG Game website regarding my withdrawal. On 27-09-2026, I requested a withdrawal of 40,000 to my bank account. In the withdrawal history section of my BDG Game account, the transaction appears as “Completed” yet the money has not arrived in my bank account. Despite this status, my bank has not received any amount corresponding to this withdrawal. I contacted BDG Game customer support and they only told me that the withdrawal was completed, but they did not provide any proof of transfer, reference number, or a clear explanation about where the money is. I request that BDG Game urgently investigate this issue, confirm where my 40,000 has gone, and either credit it to my bank account without further delay or clearly explain and fix any problem preventing the payment. I also want a clear and written answer on when exactly the money will be received in my bank account. I expect this situation to be resolved as soon as possible and my missing funds to be paid to me.