BDG Game Error 116 User Has Been Locked – Fix Account

I am a user of BDG Game on my Samsung A51 phone and my game ID has been wrongly blocked. For the last 5 days, when I try to log in I see the error message “Error: 116 User has been locked” and I cannot access my account. I contacted BDG Game support about this situation but my problem is still not solved and my ID remains blocked. I cannot play the game or use my account in any way. I request that my BDG Game ID be urgently unblocked and that my access to the game be fully restored.