BDG GAME Account Locked After Withdrawal Was Rejected

I am a user of the BDG GAME application and until today I was actively using my account without any problems. Today at around 4:00 pm, when I tried to log in and make a withdrawal, my withdrawal request was rejected and immediately after that my user account was locked. On the login screen I now see the message “Error: 116 User has been locked” and I cannot access my account at all. Because of this sudden lock, my withdrawal was not processed and I have been prevented from accessing my funds in the account. I was not given any explanation about why my account was locked, nor was I informed in advance that such an action would be taken. I request that my BDG GAME account be urgently reviewed, that it be unlocked as soon as possible, that my rejected withdrawal be processed, and that a clear written explanation be provided about the reason for locking my account.