BC.Game Withdrawal Successful But Not Received

My withdrawal from BC.Game shows a successful status, but I have not received the money in my bank account. It has already been 40 hours since the transaction. Please check and refund my ₺8500. My email is circket***@gmail.com, and the order ID is F-1847382437780514524. I have already sent all the necessary documents, including my bank statement and a third-party video recording for verification.