Barclays Bank keeps delaying my payment — how can I get my money back?

If Barclays Bank keeps delaying your payment or won’t refund a transfer, start by documenting every failed or delayed transaction and any costs you’ve incurred (screenshots, emails, dates).

Barclays has said it will ensure affected customers aren’t left out of pocket, but you usually must contact them directly via the Barclays app, phone support, or online messaging to request a refund or reimbursement.

For mistaken payments (like a Direct Debit you cancelled), first ask the merchant for a refund; if that fails, call Barclays banking support to invoke your refund rights under the Direct Debit Guarantee or similar protections.

If Barclays won’t help, escalate by filing a complaint on Xolvie to raise awareness and pursue a resolution.