On January 18, 2025, I purchased the Barbour Alston Wax jacket (code: 4362009), expecting it to arrive as advertised. However, instead of the correct model with a zippered hood, I received an entirely different version. This is not what I ordered, and it is extremely disappointing to receive an item that does not match the description on the website.
After contacting customer service, they requested to inspect the product, so I visited the Akbatı store, where both the store manager and a customer service representative confirmed that the product was incorrect. Since they did not have the correct model in stock, they only offered a refund.
I have been inconvenienced and left without the product I originally wanted. I request that Barbour rectify this mistake immediately by either providing the correct jacket or offering a compensatory solution for the trouble caused.
I purchased a Barbour Carloway Wax Jacket in February of last year, but only wore it a few times due to the season. When I tried it on again this year, I noticed heavy pilling, clumping, and stains on the fabric. My wife’s jacket from the same store had no issues, so I immediately contacted customer...
Dear Barbour Representative, I recently received a Barbour jacket from the UK, identical to the model available in Turkey. At the time of purchase, I was assured that I could exchange it at any Barbour store worldwide. However, when I attempted to exchange the jacket in Turkey, I was informed that ...
I recently noticed that the price of a men’s Brooks Brothers jacket on their website was three times lower than the price in their store. The jacket is identical in fabric, cut, and buttons—essentially the same product. When I brought this to the attention of a store representative, she dismissed th...
At the end of 2022, I purchased a Barbour parka along with its matching liner. In October 2022, when I first wore the parka with the liner, I noticed that the liner was shedding an excessive amount of fuzz and dust onto all of my other clothes. My spouse owns the exact same Barbour parka and liner a...
I purchased a wool jacket from Barbour, but it has been shedding excessively, leaving clumps of wool everywhere. I attempted to return the jacket, as this level of shedding is completely unacceptable for a premium-priced product. However, customer service dismissed my concern, stating that "this is ...
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