I purchased a wool jacket from Barbour, but it has been shedding excessively, leaving clumps of wool everywhere. I attempted to return the jacket, as this level of shedding is completely unacceptable for a premium-priced product. However, customer service dismissed my concern, stating that "this is normal because it's wool."
This response is unacceptable. A high-quality jacket should not lose large amounts of fiber just from being worn. If shedding like this is “normal,” then the product is faulty by design. I expect Barbour to honor my return request and issue a full refund for a clearly defective item. A brand with such a reputation should stand behind its quality and not ignore valid customer complaints.
At the end of 2022, I purchased a Barbour parka along with its matching liner. In October 2022, when I first wore the parka with the liner, I noticed that the liner was shedding an excessive amount of fuzz and dust onto all of my other clothes. My spouse owns the exact same Barbour parka and liner a...
I bought a Barbour brand jacket as a gift for my spouse from Soylu Store, expecting quality from such a reputable name. But the very first time it was worn, it developed white pilling and strange discoloration on the fabric. This is absolutely unacceptable — a jacket of this price and supposed quali...
I purchased a wool sweater from Brooks Brothers, and it has been nothing but a disappointment. The sweater sheds excessively, leaving my pants and clothes covered in white fluff—worse than if I owned a white cat! Hoping the shedding would reduce, I washed it gently at 30°C, but the sweater became co...
I purchased the Barbour X Ganni jacket, expecting high quality, but within a short period of use, the sleeves started pilling excessively, and the color began to fade. The fabric feels weak and low-quality, completely failing to meet my expectations for a premium brand. For such an expensive jacket...
I purchased a Barbour Carloway Wax Jacket in February of last year, but only wore it a few times due to the season. When I tried it on again this year, I noticed heavy pilling, clumping, and stains on the fabric. My wife’s jacket from the same store had no issues, so I immediately contacted customer...
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