Brand Overview: Bangerhead
Bangerhead is a Nordic beauty and cosmetics retailer founded in 2008 in Sweden. The brand is operated by Bangerhead AB and has grown from a specialized haircare shop into one of Northern Europe's established online beauty destinations, also operating physical salon locations in Sweden.
Contact Info
Customer Support Email: [email protected] (regional domains also use localized support addresses such as [email protected] and [email protected])
Customer Support Phone Number: +46 (0)18 800 80 15
Industry and Operations
Bangerhead operates within the retail cosmetics and personal care e-commerce industry. The company partners with authorized distributors and premium brands to supply consumer beauty products across Sweden, Norway, Finland, Denmark, Poland, the Netherlands, and Belgium.
- Skincare: Cleansers, toners, serums, moisturizers, masks, and suncare products for diverse skin types.
- Haircare & Styling: Shampoos, conditioners, specialized scalp treatments, hair dyes, and heat-styling tools.
- Makeup & Cosmetics: Face, eye, and lip products, along with application tools and accessories.
- Fragrances: Designer perfumes, colognes, and home fragrances.
- Salon Services: Professional hair styling and aesthetic treatments through physical Bangerhead Studio locations.
User Sentiment
While Bangerhead maintains a broad catalog, consumer feedback frequently highlights friction points regarding order delivery timelines, courier handoffs, and customer service accessibility.
- Delivery Delays: Many users report orders taking considerably longer than the estimated delivery window, especially when shipping to destinations outside Sweden.
- Slow Customer Support: Consumers frequently mention difficulties reaching an agent and facing extended response delays via email when attempting to resolve order problems.
- Courier and Locker Complications: Multiple complaints point to logistics issues with third-party carriers, including failed locker delivery access codes or unexpected rerouting to distant pickup points.
- Missing Promotional Gifts: Shoppers occasionally report that promotional free gifts advertised during checkout campaigns were excluded from final shipments without explanation.
- Return and Refund Processing: Buyers report delays in receiving acknowledgment of returned items and waiting extended periods for refunds to clear.
Share Your Experience
If you’ve experienced issues with Bangerhead, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.