Formal Dispute Of Damage Charge

I am writing to formally dispute the damage charge of £400.44 applied to my rental agreement RA 667187150 for vehicle KN26XUJ, from my recent rental with Avis Budget in London. I do not accept that this charge has been properly justified. So far, Avis has provided only a single close-up photograph of the alleged tyre damage. While this image confirms that some damage existed, it does not establish when it occurred, how it occurred, or that it happened during my rental period. The mark shown appears aged rather than a fresh impact, and there are no additional photographs showing any corresponding damage to the tyre, tread, wheel, or surrounding areas. At the time of collection, I was not provided with or asked to sign a rental agreement, nor did I receive a copy of any agreement containing the terms being relied upon for this damage claim. No insurance options or damage protection products were explained or offered to me when I collected the vehicle, which makes it even more important that any damage claim is fully supported and transparent. If Avis intends to charge over £400.44, I would reasonably expect clear and comprehensive evidence, including multiple high‑resolution photographs, inspection records, and any available video evidence. I have not been given any pre‑rental inspection report or photographs proving that the tyre was undamaged before my rental commenced. I have also not been provided with any explanation as to why the tyre required complete replacement rather than repair, nor any supporting documentation for the tyre replacement cost or the alleged vehicle idle time charge. Until all of this information is supplied and the claim is properly evidenced, I request a full refund of the £400.44 damage charge and a detailed written explanation supporting any future claim that Avis wishes to pursue. If Avis cannot provide satisfactory evidence that this damage occurred during my rental and that I am responsible, I expect the claim to be cancelled permanently.