Avakin Life Phishing Ban Due to Game Glitch

I've been playing Avakin Life, and about 2-3 months ago, my account started acting strangely. While gifting someone in the game, I repeatedly and quickly hit the share button, and somehow, my male avatar ended up wearing female clothes. Since then, I've been unable to access my account. I reached out to Avakin Support multiple times, but now my account is banned for phishing. I want this issue resolved as I’ve put in so much effort and spent a lot on the game. I’ve contacted Avakin Support, but they haven't responded. I don't want all my progress and purchases to go to waste. Please help!