Avakin Life banned me for phishing due to a game glitch, how can I resolve it?

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Xolvie
Xolvie Resolution Specialist February 05, 4:01 pm

If Avakin Life banned your account for phishing due to a gaming bug, you can appeal the decision. Select the "Dispute Suspension" option from the ban notification screen.

Provide your username, email address, and a comprehensive explanation of the problem. Describe the events clearly, emphasizing that it was a game malfunction rather than intentional phishing.

If you are unable to use the in-app feature, please visit avakin.com/support and submit your case using the "Contact Us" option.

Include all necessary information so that the support team can analyze your case.

The Avakin Life moderation team manually reviews each case. They only impose bans where there is clear evidence of a breach. By giving complete and correct information, you maximize your chances of having your account reactivated.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on Xolvie.

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