On 14.11.2025, I deposited $9 into the site Asyabahis through Enpara. Even though the transaction appears successful in my receipt and in my Enpara account activity, the money neither reached my gaming account nor was it returned to my bank account. I later canceled the transaction, but the amount still was not refunded to me.
I first contacted Asyabahis live support regarding the issue. They told me I needed to speak with my bank. After that, I called Enpara customer service, and they said that the receiving party — Asyabahis — must approve or reject the payment, and without such confirmation the refund process cannot be completed. At this point, I am stuck between the two sides, and my $9 has simply disappeared.
I request that Asyabahis either approve the payment or reject it so the refund can be processed, and that Enpara investigate the transaction and refund the $9 to me as soon as possible. I also ask that this issue be resolved and explained to me in writing.
On August 16, 2025, at 16:52, I made a ₺1000 deposit into my 1xBet account via Enpara. The transaction shows as “approved”, yet the funds never appeared in my account balance. This was my first deposit attempt on the platform, and encountering such an issue right away has been extremely frustrating...
On August 21, 2025, I deposited ₺40,000 to my 1xBet account via Enpara (bank transfer). The deposit was rejected, yet the money was not returned to my bank or credited to my 1xBet balance—my funds are effectively stuck in limbo. I contacted customer support, but I keep getting generic replies with n...
On August 2, 2025, at 17:00, I deposited ₺300 into my 1xBet account (Username: h**, Customer No: 1339423399) via Enpara using the mobile web page. Immediately after the transaction, I sent the payment receipt both to live support and via email. I also called customer service multiple times, clearly ...
On April 28, 2025, at 12:44 PM, I attempted to deposit ₺2000 to my 1xBet account via Enpara using the fast bank transfer option. Even though I entered ₺3000 on the site as instructed and sent ₺2000, my deposit was rejected. I immediately created a new ₺2000 deposit request—but that one was also deni...
