I purchased an ASUS monitor from Gaming.gen.tr. The box did not contain the four screws necessary to mount the stand to the screen. Upon contacting the company, they directed me to request the missing screws from Asus since it came in an Asus box. ASUS, on the other hand, insisted that, as an after-sales issue, I should reach out to the company I bought it from. Essentially, both major companies chose to play the "three monkeys" game, leaving a customer dissatisfied over a simple request for four screws. This raises concerns about how they would handle more significant problems. It's disappointing that companies can turn a straightforward request into an issue rather than solving it. Such insensitivity is particularly surprising coming from ASUS. It seems that, in Turkey, companies like Gaming.gen.tr prioritize selling and forgetting, assuming Turkish consumers will forget about issues. However, ASUS's lack of responsiveness is perplexing. As Turkish individuals, we may tend to compare every business to our own cultural standards.
On 20.05.2023, when I took my Asus brand monitor, which I bought from Media Markt in Istanbul Pendik Neomarin Shopping Mall, home and turned it on, I noticed that there was 1 dead pixel. Then I contacted Asus authorized service and explained the situation. They asked me to take a picture and send it...
I am deeply frustrated with UPS Turkey for damaging my Asus monitor during shipment, despite my careful packaging. I secured the monitor screen in its original box, added foam for extra protection, and clearly labeled it as fragile. However, upon reaching Asus for warranty service, I was notified th...
On May 7, 2023, I initiated a warranty request for my Asus product through customer service. They directed me via email to fill out the necessary information. After completing the form, I received an email the next day indicating that UPS would come to pick up the product from my home. However, the ...
I placed an order through IKEA Turkey’s website, including a product named NISSAFORS, which arrived missing 18 nuts. Despite contacting support several times and providing all details, no real solution was offered. I was told I’d receive a response within 48 hours, yet days passed with no update or ...
Hello there, I bought a Lenovo L27i-40 27" 100Hz 4ms (HDMI, VGA) FHD IPS Monitor from GTİ Bilişim on Trendyol. When I got there, I saw that the grooves in the hole where the mounting screw between the base and the support bar should go were messed up. When I asked if the part could be replaced, I wa...
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