Asiana Airlines hasn’t refunded my canceled flight fare, how can I get my money back?

If Asiana Airlines hasn’t refunded your canceled flight fare and you want to get your money back;

Contact Asiana Airlines support / Customer Relations with a clear escalation;

• State that Asiana Airlines canceled your flight and you have not received a refund
• Provide your booking reference (PNR), flight number/date, original itinerary, fare amount paid, and payment method
• Attach proof of payment (card/bank statement showing the charge), your e-ticket/booking confirmation, and any cancellation notices you received
• Note how long it’s been since the cancellation and any previous refund requests you’ve already made

Ask them to;

• Confirm that the flight was officially canceled by the airline
• Explain why the refund has not been issued yet
• Process a full refund to your original payment method
• Provide a written confirmation and timeline for when the refund will be completed

If Asiana continues to delay or ignore the refund;

You might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution