My Arçelik Washing Machine Has Card Failures Every Year
Does an Arçelik washing machine have a card failure every year? They changed the pump motor for a fee before. Last year, they couldn't solve the problem and took the machine to the service center, where they replaced it with another machine for 1 week. This year the Okmeydanı service came, said “Nothing, if it happens again, take a video” and left. This year, the same fault again, they are trying to get out of the business by saying that the card is gone again. ₺500 service fee and ₺3200 card fee. I say, “OK, do it”, and they say, “When the card arrives, a week later”. Buy Arçelik and deal with the Arbitration Committee or the Consumer Court like me. Arçelik seems to be established for customer dissatisfaction, not customer satisfaction. Arçelik? Never. Shame on you.
Customer service called, always the same lies and nonsense. A customer solution center unworthy of Arçelik. Arçelik? Never again.
Last week, the service came and said that the card was broken and they would request it from the center and install it when it arrived. They gave an appointment for today and sent a message saying they would come, but today the service is calling and saying that the part came incomplete and they can come in 3-4 days. Arçelik is trying to drive me crazy. You said 3-4 thousand repair fee, we accepted. How many times will you change the card, when you can't solve it, you say the card is faulty and keep people waiting. Arçelik? Never, my friends. I experienced it, don't you experience it.
