Hello, we bought a refrigerator from Arçelik. When we bought the product, they told us to extend the warranty and if there was a problem, it would remain under warranty. So we extended the warranty. Now the side of the refrigerator we bought is flaking off. When we called the service, they said we couldn't do anything because it was next to the stove. There is no indication on the product we bought that says 'do not place it next to the stove' or the service did not suggest 'do not install it here, it will remove the paint' when installing the refrigerator. In most kitchens in Turkey, the refrigerator is next to the stove. This means that people who will put a refrigerator next to the stove will not buy Arçelik branded products. There is no point in extending the warranty, don't give money for nothing.
Hello, I've bought the majority of my home furniture from Arçelik. I purchased a full range of Arçelik appliances and I deeply regret my decision. My refrigerator just hit its one-year mark, but the paint is already peeling off. We bought the product in Inox colour, and when the service came to insp...
I bought a brand-new refrigerator from Arçelik. When it arrived, it was scratched from top to bottom and even had a motherboard issue. The delivery team saw the problem and took notes. About a week later, the replacement unit was delivered. And guess what? The new refrigerator had a bulge on the sid...
In July, I purchased an Arçelik 570476MG refrigerator from Trabzon Forum Ar Plaza. After 3 months, the paint on the doors and side panels of the refrigerator started to peel off in spots and the color began to change. This color change continues to worsen each day. We called Arçelik service, and the...
I'm really disappointed with my experience with Arçelik. They dropped the ball on their promises and after-sales support. To top it off, they installed a faulty screw that just made everything worse. I reached out initially, and they assured me they'd follow up, but I haven't received any response s...
In 2017, I purchased an Arçelik refrigerator. About a year after the purchase, the refrigerator broke down, and the service team stated that it could not be repaired. As a result, in 2018, I paid ₺15,000 to buy a new white Arçelik refrigerator, model 584611MB. However, this new refrigerator also exp...
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