The refrigerator order number 104353088, which I placed on arcelik.com.tr on 04.12.2023, has still not arrived. I called customer service before and stated that my need was urgent. Although they said they would deliver it within 2-10 business days but would notify me to expedite it, it has not arrived for two weeks. Moreover, when I called to find out the status of my order on 14.12.2023, they said they would call back, but no one called. My order still shows "Preparing". We chose Arçelik because it is a big company, we thought they would send it quickly, but unfortunately Arçelik does not act like a big company. Let alone sending the order quickly, it does not even send it within the 10 business days it promises. Arçelik is not the old Arçelik, I recommend you to order knowing this. I want the status of my product to be notified to me and sent immediately!
On December 5, 2023, I placed an order for the Arçelik 810KM dryer through their official website, arcelik.com. Fast forward to today, December 26, 2023, and my order is still stuck in the "preparing" stage after 21 days. Despite creating ten support tickets and reaching out to the hotline at 444088...
On November 18, 2024, I purchased an Arçelik refrigerator (Order No. 283614) for ₺42,300, which was delivered on November 20. Shortly after the authorized service left, I noticed the product was defective. I immediately contacted customer service, and my complaint was recorded. The following day, I ...
The refrigerator with the serial number 270531EI that I purchased on 29.01.2024 was delivered to my address by Arçelik on 30.12.2024. When the delivery team opened the box to set up the refrigerator, they noticed it was damaged and told me, "Keep the product, and we will bring a new one and take the...
I bought an Arçelik refrigerator less than two years ago, and they have been unable to provide a solution for 12 days. Despite hundreds of complaints, there is no resolution. A replacement decision was made, and I was charged an extra fee. Four days have passed since then, but the refrigerator has n...
I purchased a refrigerator in 7 installments from an Arçelik dealer on 09/06/2025. It was delivered to my home by the service team on 10/06/2025, but the staff were unable to carry the refrigerator into the house. I then visited the Arçelik dealer and explained that the service team couldn’t bring t...
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