My package has been stuck at Aras Kargo for two days, and I can’t reach them in any way. The location is so remote that it’s not accessible by bus, and even taxi drivers don’t know where it is. When you call their phone number, it connects you to a call center that does not assist whatsoever. I can’t receive my package simply because of an address issue. I already work six days a week, and the only day I’m off is Sunday, when they’re closed. When I contact the call center, even the customer service agents are unhelpful and won’t assist me in correcting the address. They respond with tense and abrupt answers. The service is truly terrible, and I still haven’t received my package. It keeps being marked for delivery, only to fail and return to the branch, with no solution or follow-up from their side. They don’t even bother to call me.
It's been 2 weeks, and I'm still waiting for my package from Aras Cargo at the Yalova florists' branch. No one is helping in any way, and the return period for my order has expired. How will I return my order if it's faulty? Please provide me with information. What should be said about such a large cargo company being this bad? Even small cargo branches that are less known than you are solution-oriented and can offer all kinds of services, but you, the large cargo branch Aras Cargo, can't do anything. The fact that the staff member from the florists' branch who contacted me asked for my address saying they would deliver the package to me, then asked me to withdraw my complaint on WhatsApp and didn't respond to my messages or help in any way is proof of how small and inadequate a cargo company you are. It's your fault, but because we complained, we became the ones at fault. No one knows the address of the florists' branch you opened in a place no one knows; no car or taxi goes there, and all the vehicles that go there get damaged. I don't understand how you are a large cargo company. You're a very large cargo company, Aras Cargo, and even though everyone complains about the florists' branch, you still haven't taken action, so congratulations to you. You can be sure that I will share videos and verbally express my complaints about you on larger social media pages as much as I can. May God deal with you as He knows best; it's a shame, a shame, a shame...
I have been waiting for a delivery from Aras Kargo for more than a week, and it has been a real pain. When I call to ask, they say the delivery is late and make a request, but I never hear back from them again. When I call them again, they say that my address is not in their service area. That doesn...
The item I ordered has been stuck at an Aras Kargo location for several days now, and there's been no update at all. I've tried everything, but I just can't seem to get in touch with the branch for any updates or info. This whole situation has been a real pain, and it definitely doesn't do their cus...
This is my second complaint about Aras Kargo. My shipment was supposed to be delivered on the 24th, but today is the 27th, and I haven’t heard anything. I complained yesterday, and they called to say they would send it as soon as possible, but of course, nothing happened—they are just stalling. My s...
I was expecting a delivery from Aras Kargo, but no one came or contacted me. The next day, I was informed that my package had to be picked up from the branch because I wasn’t at home, even though I had been home all day. Later, I received a call from the branch asking if I would pick up my package. ...
I have two packages with tracking numbers 44472798213767 and 4472820428118 that have been stuck for days, unable to be delivered from Istanbul to Izmit. I have reached out to Aras Kargo multiple times, yet there has been no response or action taken to address my issue. I have yet to receive any call...
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