Aras Kargo Keeps Failing to Deliver My Package and Won’t Help Fix the Address Issue
My package has been stuck at Aras Kargo for two days, and I can’t reach them in any way. The location is so remote that it’s not accessible by bus, and even taxi drivers don’t know where it is. When you call their phone number, it connects you to a call center that does not assist whatsoever. I can’t receive my package simply because of an address issue. I already work six days a week, and the only day I’m off is Sunday, when they’re closed. When I contact the call center, even the customer service agents are unhelpful and won’t assist me in correcting the address. They respond with tense and abrupt answers. The service is truly terrible, and I still haven’t received my package. It keeps being marked for delivery, only to fail and return to the branch, with no solution or follow-up from their side. They don’t even bother to call me.
Progress
It's been 2 weeks, and I'm still waiting for my package from Aras Cargo at the Yalova florists' branch. No one is helping in any way, and the return period for my order has expired. How will I return my order if it's faulty? Please provide me with information. What should be said about such a large cargo company being this bad? Even small cargo branches that are less known than you are solution-oriented and can offer all kinds of services, but you, the large cargo branch Aras Cargo, can't do anything. The fact that the staff member from the florists' branch who contacted me asked for my address saying they would deliver the package to me, then asked me to withdraw my complaint on WhatsApp and didn't respond to my messages or help in any way is proof of how small and inadequate a cargo company you are. It's your fault, but because we complained, we became the ones at fault. No one knows the address of the florists' branch you opened in a place no one knows; no car or taxi goes there, and all the vehicles that go there get damaged. I don't understand how you are a large cargo company. You're a very large cargo company, Aras Cargo, and even though everyone complains about the florists' branch, you still haven't taken action, so congratulations to you. You can be sure that I will share videos and verbally express my complaints about you on larger social media pages as much as I can. May God deal with you as He knows best; it's a shame, a shame, a shame...
I'm still waiting, it will be 2 weeks, and my package is still with you. If my package gets lost, who will be held accountable? I mean, it's so embarrassing that a large shipping company like yours cannot solve such a small problem. The person who calls me asks for my address; I send it, I write it, but there's no response, no one calls back. Is it really that difficult to correct the address and send the package? I think if a big problem were to occur, you wouldn't be able to handle it at all. On top of that, the staff member who called me says, "We would appreciate it if you withdraw your complaint." Brother, first deliver my package; it's been 2 weeks, and I'm still waiting for my package. It's a shame, it's truly a shame. I will never choose you again. When I shop with large companies and firms that work with you, I will ask them to change you.
