The iPhone 11 device that my wife used 1 week ago was sent to Konya Apple Gurgencler store; I gave it in due to the complaint that the mute button was not working. We can say that our device has never been used without a case since we bought it, so to speak, it is brand new. It also has a warranty of up to 17 months. When I looked at the service record today, I was informed that the device was out of warranty because of unauthorized intervention in the speaker grills. This is definitely out of the question. If the warranty was voided for such a reason, I think it was done by the relevant technical service because I did not even apply a brush to the grills. If I cannot find an approach and solution to the issue, I will apply to the Consumer Arbitration Committee as soon as my device arrives. And I will complain about the staff handling the device. My service number:2300015500682734493
I recently encountered an issue with my iPhone 11 where the front speaker was producing low sound quality. I took it to the store where I had purchased it and after conducting a thorough inspection for any scratches, dents, or marks, the staff confirmed that the problem was with the phone itself. Th...
I still can't believe what I went through with Apple in Turkey. With only 10 days left on my warranty, my iPhone 11 developed a service issue out of nowhere. I took it to Markantalya Troya, and they sent it to the service center, where I had to wait for 20 days. Finally, they sent a completely new r...
My faulty device, with serial number 359308700624186, was delivered to the Ankamall Gürgençler service center for warranty repairs. To my surprise, they claimed unauthorized intervention and demanded a whopping 57,000 TL to send a replacement device. However, my device was purchased with a legitimat...
Hello, I have been a user of Apple products for many years. I live in Turkey and I am a medical doctor. I have been using an iPhone 11 for the past 3 years. The side button (mute switch) on my iPhone has not been working for some time. When I visited the Apple store at Istanbul's Akasya Shopping Cen...
I submitted my AirPods Pro to Gürgençler Authorized Service for repair under warranty due to an issue where the person on the other end of phone calls hears my voice muffled. As a result of the service process, one earbud was replaced, but the other was deemed to have “minimal, invisible damage” and...
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