On August 25, 2022, I purchased an iPhone 11, red 128 GB device. The phone began experiencing issues such as random shutdowns during calls, screen freezing, rapid battery drain, and excessive overheating in June 2023. I sent it in for warranty service, and they replaced the screen without providing any information and repaired it again. Furthermore, the technician's report falsely stated that the phone had scratches, marks, and dents, despite the fact that it was in pristine condition. Prior to the iPhone 11, I owned an iPhone 7 Plus for 5 years and never had any of these issues, which is why I sold it. I've now filed a complaint with the Consumer Arbitration Board, requesting a new device replacement. When I mentioned this to Media Markt, they said that many of their customers were experiencing the same issue. If the problem is recurring, why isn't a new device provided on the first repair attempt? Finally, I demand that my iPhone 11 be replaced with a new device as soon as possible.
I purchased my iPhone 11 64 GB on May 22, 2022. While I initially used it without any issues, recently, I've been experiencing problems with the speaker making a buzzing sound, which seems to be a chronic issue. I've also encountered occasional screen freezes and low call volume, making conversation...
On October 14, 2023, I purchased an iPhone 11 from the Piazza MediaMarkt store. The battery health of my device has now dropped to 77%, and it has begun showing a service warning. During the purchase, I was specifically told that battery replacement would be covered under the insurance policy. On Oc...
I bought my iPhone 11 about 7 months ago, and the battery health has dropped significantly to 89%. What's more concerning is that it goes from 1% to empty in less than 2 minutes. I was so frustrated that I had to call customer service, and my battery was drained by 7% during the 10-minute call. All ...
I am absolutely furious with my iPhone 16 256GB that I bought from Media Markt! I deeply regret this purchase. The phone's screen lock/power button is completely erratic: sometimes it makes no sound, and other times it makes a sudden, loud "thump." While it was fine initially and I had no other phon...
I've had to send in my iPhone 11 for warranty service for the second time due to issues. They claim it's out of warranty because of scratches on the screen, which is absolute nonsense. If you don't want scratches, maybe you should make scratch-resistant phones! Also, the battery is malfunctioning, a...
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