On August 25, 2022, I purchased an iPhone 11, red 128 GB device. The phone began experiencing issues such as random shutdowns during calls, screen freezing, rapid battery drain, and excessive overheating in June 2023. I sent it in for warranty service, and they replaced the screen without providing any information and repaired it again. Furthermore, the technician's report falsely stated that the phone had scratches, marks, and dents, despite the fact that it was in pristine condition. Prior to the iPhone 11, I owned an iPhone 7 Plus for 5 years and never had any of these issues, which is why I sold it. I've now filed a complaint with the Consumer Arbitration Board, requesting a new device replacement. When I mentioned this to Media Markt, they said that many of their customers were experiencing the same issue. If the problem is recurring, why isn't a new device provided on the first repair attempt? Finally, I demand that my iPhone 11 be replaced with a new device as soon as possible.
I requested the replacement of the Apple iPhone 11, which was purchased in May 2021, and then replaced with a new one under warranty due to the stain and battery problem in the camera. I specifically requested that the phone I sent to the service not be opened and that the device, if possible, be re...
I purchased my iPhone 11 64 GB on May 22, 2022. While I initially used it without any issues, recently, I've been experiencing problems with the speaker making a buzzing sound, which seems to be a chronic issue. I've also encountered occasional screen freezes and low call volume, making conversation...
After taking my iPhone 11 model phone to the service center multiple times and having them update the software to fix a sound disorder and screen freezing issue, I was still left with problems. Apple support kept me on the phone for months trying to help, but alas, once the warranty period expired e...
On October 14, 2023, I purchased an iPhone 11 from the Piazza MediaMarkt store. The battery health of my device has now dropped to 77%, and it has begun showing a service warning. During the purchase, I was specifically told that battery replacement would be covered under the insurance policy. On Oc...
I bought my iPhone 11 about 7 months ago, and the battery health has dropped significantly to 89%. What's more concerning is that it goes from 1% to empty in less than 2 minutes. I was so frustrated that I had to call customer service, and my battery was drained by 7% during the 10-minute call. All ...
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