I bought my iPhone 11 about 7 months ago, and the battery health has dropped significantly to 89%. What's more concerning is that it goes from 1% to empty in less than 2 minutes. I was so frustrated that I had to call customer service, and my battery was drained by 7% during the 10-minute call. All of these problems were reported to the service center. They ran a number of tests through their analysis and improvement department and assured me that the results would be available the following day. When I inquired about the status two days later, they informed me that they had discovered a problem with the charging port, possibly due to software or a charging device issue, which had negatively impacted battery health. They suggested that I reset my phone using a PC as a possible solution and that if that didn't work, they send it to the service center. In a later call, they reversed their position and accused me of not using an original charger, despite the fact that I had been using one. Apple's support can be frustratingly inconsistent and unhelpful. I intend to take this matter to the Consumer Rights Court because I have records of my conversations and discrepancies in their statements. While Apple is a well-known brand, it appears unwilling to admit flaws in a device for which it charges a premium.
On August 25, 2022, I purchased an iPhone 11, red 128 GB device. The phone began experiencing issues such as random shutdowns during calls, screen freezing, rapid battery drain, and excessive overheating in June 2023. I sent it in for warranty service, and they replaced the screen without providing ...
I have an iPhone 11 and an iPhone 6 Plus. I use the iPhone 11 at work and the iPhone 6 Plus at home. I charge them both with the charger that came with my iPhone 6 Plus. But my iPhone 11 stops charging on its own at 80%, 73%, and 94%—it won't charge at all. I told Apple about this problem, and they ...
My iPhone 11, which I just got less than a month ago, is already experiencing significant battery life issues. It presents significant challenges for me. Even with a full charge, ten minutes of social media browsing immediately depletes the battery to 84% of its capacity, even if the device was init...
My phone is iPhone 12 mini and although the warranty is not over, my charging percentage drops below 80%, when I go to the warranty, they said user error, what did I do, I ask for information, but all they tell me is user error, I tell the other problems of the phone, I take it to the warranty, firs...
I'm an iPhone 11 user. After updating to version 17, my phone stopped charging. When I plug it in, the charging icon appears, but it doesn't charge. I've contacted customer service multiple times. They acknowledged the issue and said it would be fixed with the next update. Two more updates have come...
Comments