For the past six months, my Vodafone bill has consistently been over ₺2,000, even though my regular bill should be around ₺500. Every month, I encounter incorrect charges either from Vodafone or Apple, and it feels like I'm stuck in a loop with no resolution. I've spent countless hours trying to resolve this issue, but I keep getting the runaround. When I contact Vodafone, they claim I made purchases through the App Store. However, when I reach out to Apple, they say there are no recorded purchases. I need this issue resolved immediately, and I expect a refund for the excess charges taken from me over the past six months. If this matter is not settled, I will have no choice but to pursue my rights through legal channels.
My bill this month was ₺2,520.30. When I asked for clarification, I was told it was due to a mobile purchase made through an Apple device. However, no such mobile purchase was made. I even checked all my devices and accounts, and there was no trace of this transaction. On the first day, Apple custom...
On July 3, 2025, I purchased the videogbt program from the App Store on a monthly plan for ₺699. On the same day, I also purchased the annual plan for ₺6,999. However, on August 3, 2025, another ₺699 was charged from my account for the same application. I do not understand how I was charged again fo...
On September 9, a $66 game purchase was charged to my Vodafone mobile line without my knowledge or consent. I do not use any Apple products, and I did not purchase any game or app. This transaction appears on my bill under headings such as “mobile payment.” I have never made or authorized any mobile...
On July 15, 2025, five consecutive charges of ₺600 each, totaling ₺3,000, were withdrawn through Apple.com/bill. These transactions were made without my permission or knowledge, and no password was even requested. Despite not being subscribed to any app or service, these charges were collected. I am...
I received a message from Vodofonepay on 22,06,2023: Congratulations! Your Apple service purchase has been successfully completed. 64.78 TL including taxes has been reflected on your invoice with Vodafone Mobile Payment or deducted from your balance. To learn your remaining limit information, you ca...
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