When I went to Apple a few days ago because my phone was freezing, they told me to reset it if I had a backup. I did it again and waited 30 minutes, even though my phone had already been backed up that morning. After that, we turned the phone back on. The pictures from August 25th were fixed, but the pictures from my honeymoon and wedding were not. I called Apple Support and they said there might be a problem with synchronization. But the photos from August 25th were there while the ones from August 20th were not. They threw out any idea of "customer satisfaction" that had to do with the system error and closed the case. How can I get those pictures back? Apple support told me to save them to a computer, but I could have bought a computer and a phone with the money I spent on this one. It's disappointing to have problems with this brand.
My backed up phone was deleted at the request of the Apple dealer and my honeymoon wedding photos were deleted. Customer service accepted that this problem was not caused by me and said there was nothing they could do. It is very sad that such a brand behaves this way.
The honeymoon and wedding photos on my backup phone were deleted. I talked to several customer service representatives, but they were not helpful. Then, a person called me and said he was an official, but he was speaking very informally, like a buddy. In the end, he admitted that the error was not my fault, but said there was nothing he could do. It's very disappointing that a brand like this has such weak action. They couldn't take any action or do anything for customer satisfaction. Now my photos are gone, and there is no result, no response; they are covering it up.
I bought this device Apple iPhone 14 Pro Max about a month before the Series 15 came out, so it's the most recent model until Apple comes out with a new one. That being said, even though I have what should be the best model, the phone has given me a lot of trouble, like crashing and freezing and not...
On December 23, 2024, around noon, I contacted Apple customer service to request assistance with changing my iCloud account. The representative who answered logged me out of my account without informing me that the photos, notes, and documents on my old account would remain there and be deleted from...
About 2 months ago, I noticed that the photo albums I had created in my gallery were missing their contents. However, the photos in the "Recents" album were still there; only the albums I had manually created were gone. On the same day, I realized that all the photos I had taken between March 4, 202...
I've been waiting for Apple to fix the problem with my phone for about three months. They hadn't found a solution in such a long time. Despite the fact that they looked at my phone and saw that it was nothing. My phone does not charge at first, indicating that water has gotten into it. The process h...
I'm writing to bring your attention to a major problem I'm having with my iPhone 7 Plus. I recently purchased an iPhone 14, and I've been attempting to transfer my photos from my previous phone to the new one. However, I am unable to do so, and when I contacted Apple support, they informed me that t...
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