The device belongs to the cardholder named Seyda Cetinkaya. The iPhone 11 suddenly powered off and wouldn't turn back on. When I visited the Caddebostan Apple service on Sunday, September 19, 2023, they couldn't detect any issues with the iPhone and suggested a replacement. They offered me the same old phone for a price close to 20000. It's disheartening to trust a brand and, when they can't resolve the problem, they shamelessly attempt to sell an old phone for nearly the same price as a new iPhone 11. I expect a brand as reputable and widely used as Apple to handle such issues with more integrity. We were told that the complaint teams would be notified about the problem in two days, and our request would be evaluated. However, they returned with the same offer. Customer satisfaction is non-existent. I intend to share my complaint widely, including writing to Apple. There should be no charge for servicing a device that has a problem entirely caused by Apple. I urgently seek a resolution and plan to escalate the matter to the Consumer Court.
Apple 11 256 gb phone with MEID 352747611749219 code. My phone is turned off due to a system problem during the warranty period and did not turn on again. I delivered my product to Caddebostan Apple service and it was decided to replace it because there was a systemic Apple faulty problem. When I we...
I am writing to bring to your attention a critical matter regarding a recent service experience I have had with your company. I am deeply concerned and seek your assistance in resolving this issue promptly. My iPhone 11 Pro Max model phone turned off itself and did not turn on. On July 31, 2023, two...
I purchased an iPhone 13 from an Apple store approximately a year ago. Recently, the phone has been overheating and malfunctioning. Five days ago, the screen completely went black while I was on a call. When I took the phone to the Apple service center, they claimed that the phone had been dropped a...
I still can't believe what I went through with Apple in Turkey. With only 10 days left on my warranty, my iPhone 11 developed a service issue out of nowhere. I took it to Markantalya Troya, and they sent it to the service center, where I had to wait for 20 days. Finally, they sent a completely new r...
My iPhone showed a service warning for the battery, so I scheduled a service appointment through the official Apple support page. The next day, I went to the Apple Authorized Technical Service, as directed by Apple support, to have my phone's battery replaced. My phone had never been serviced before...
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