Bus Simulator Charged My Card but Did Not Deliver My Purchase
About 10 minutes ago, I purchased a package through the Apple App Store from within the Bus Simulator game on my iPhone using my debit card. The package included 100,000 in-game currency and 50 gold. During the transaction, the payment screen displayed a message stating, “Your transaction has been approved,” and my bank account transaction history clearly shows that the amount was charged to my card.
However, when I returned to the game, neither the in-game currency nor the gold I purchased was added to my balance, and no buses were unlocked. There has been no change to my in-game account at all. I am experiencing a problem because I was charged for the purchase but never received the items.
I request that the Bus Simulator support team urgently investigate this transaction. I ask that the in-game content I paid for be added to my account in full or, if that is not possible, that I receive a full refund.
