Keiki Tried to Charge $51 Without My Authorization

On May 11, I downloaded the Keiki app through the Apple App Store and started the trial period. Immediately after starting the trial, the app attempted to charge approximately $51 from my account. As soon as I noticed this, I canceled the subscription. Fortunately, the transaction did not go through because there was not enough money available on my card.

However, after this incident, I became unable to download any apps from the Apple App Store. The system keeps attempting to charge my account, as if the app is continuously trying to collect the payment. Later, I also noticed an attempt to charge the same amount through my mobile phone bill, which I discovered through my carrier.

I contacted Apple Support, but my issue was not resolved and I was simply told that “there was nothing they could do.” I do not consider this app trustworthy at all because it attempted to charge me without my authorization through both my card and my mobile phone account, and I am filing a complaint about this situation.

I request that this issue be resolved, that all payment and charge attempts related to this app be completely stopped on both my account and mobile phone line, and that the app be properly investigated so that appropriate measures can be taken to prevent other users from experiencing similar problems.