UPS Held My Apple Store Package Without Contacting Me

On May 20, 2026, I placed an order through the Apple Store for Office 2024 Home, and the order was shipped via UPS Turkey. My tracking number is 1ZA5X7006881447455. Although the tracking system showed that my package would be delivered on May 21, 2026, no delivery was attempted that day. I waited the following day as well, but the package still did not arrive. I expected it to be delivered before the holiday, but no delivery was made.

I then contacted UPS Turkey to ask about my package and find out when it would be delivered. During the call, I was told that they had contacted me, that I had supposedly said I would be going on vacation during the holiday, and that my package would therefore be delivered after the holiday. I learned that my package was being held at the Ankara Kahramankazan branch. However, no one ever called me, and I received no notification by SMS, email, or any other means.

I do not accept that UPS made a decision on its own, without contacting me in any way, as if I had said I was going on vacation, and then withheld my package from delivery. I find it extremely unacceptable and frustrating that a product I paid approximately $88 for was arbitrarily held instead of being delivered, and that I was then treated as if I had made that decision myself. I specifically stated during this process that I wanted the package returned.

Because of this situation, I request that both UPS Turkey and the Apple Store investigate what happened and promptly issue a full refund of the approximately $88 I paid, since my order was never delivered.