Brand Overview: Amble
Amble (operating as Amble Health, Inc.) is a digital telehealth company focused on metabolic health and weight-loss management. Founded in 2023 by Joey Stiver, the company seeks to provide accessible, low-cost virtual care and prescription treatments directly to consumers across the United States.
Contact Info
Customer Support Email: [email protected]
Phone Number: A customer support phone number is not publicly available. Customer inquiries and patient communications are handled primarily through email and the online patient portal.
Industry and Operations
Amble operates within the telehealth and online prescription wellness sector. The platform offers a direct-to-consumer model where patients complete online clinical intake forms, get evaluated virtually by licensed medical providers, and receive prescribed medications delivered directly to their residences.
Key services and products include:
- Weight Management Programs: Access to compounded GLP-1 medications, including semaglutide and tirzepatide, with bundled provider evaluations and deliveries.
- Wellness and Longevity Treatments: Therapies focused on anti-aging and health optimization.
- Preparedness Medical Kits: Curated emergency prescription medicine kits (Med Kits) available for annual household order.
- Subscription-Based Telehealth: Flat-rate monthly programs that bundle the cost of provider check-ins, medication dispensing, and shipping.
User Sentiment
While many patients turn to Amble for affordable access to weight loss medications without insurance, overall user sentiment highlights significant dissatisfaction regarding customer communication, shipment consistency, and subscription handling.
- Difficulties Reaching Customer Support: Numerous users report extended wait times when waiting for replies through the online messaging portal, automated or unhelpful answers, and frustration over the lack of a phone number to resolve urgent issues.
- Shipping Delays and Order Tracking: Patients frequently report prolonged delays between payment and delivery, with orders lingering in "pending" status for weeks without clear updates.
- Medication Temperature and Packaging Problems: Complaints often point out compromised cold-chain shipments, with medications arriving warm, melted ice packs, or damaged containers.
- Cancellation and Billing Complications: Users highlight difficulties terminating their subscriptions, unexpected recurring charges during paused periods, and severe pushback or refusals when requesting refunds for unfilled orders.
Share Your Experience
If you’ve experienced issues with Amble, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard and assist other patients in making informed healthcare choices.