Wrong Payment Charge - Amazon

I live in Pakistan and recently tried to subscribe to Amazon Prime Video, adding my account to the Amazon payment plan through UBL Digital. The amount was deducted from my account, but my Prime Video subscription did not start properly. On 27 August 2026, two separate payments were taken from my UBL Digital account with the description “Shf Furniture”: one for Rs. 1,663.06 and another for Rs. 150, both showing status “Paid”. Despite these payments, Prime Video only showed as activated for about 10 minutes and then I started receiving messages again telling me to subscribe to watch videos, as if I had no active subscription. In other words, the money has been deducted from my account, the transactions appear as paid to “Shf Furniture”, but my Amazon Prime Video service is not active and I am repeatedly asked to subscribe again. I request that these incorrect payments be fully refunded to my account as soon as possible and that any error on the payment or subscription side be investigated and corrected so that I am not charged again without receiving the service.