Having Problems With My Amazon Prime Account

I am writing regarding a problem with my Amazon Prime membership linked to my email address tbrayn**@aol.com. Recently, Amazon had me set up with two Prime accounts under this same email. One of these accounts was canceled, but my Prime benefits are still not working properly on the remaining account. On August 26, 2026, a charge of $15.16 for Amazon Prime was taken from my account, and I have attached a screenshot of this transaction as proof. Despite this active charge, when I tried to place an order last night, my Amazon Prime benefits did not appear at checkout, so I did not complete the order. My Amazon account is registered on Amazon.com (US), and I am located in Douglasville, Georgia. I tried to contact Amazon customer service using the number on the transaction, which is 206 266-1000, but when I called and entered the information requested, the call did not go through and I kept being told to call back. Because of this, I have not been able to get any help or clarification. I request that my Prime account be fixed so that I have one proper, active Amazon Prime membership under my email address, with all benefits correctly applied at checkout. I also ask that you confirm that the $15.16 charge on August 26, 2026 corresponds to this active Prime membership and that my benefits are fully reactivated without any further issues.