Amazon Prime Email Changed Without Permission – Account Recovery Request
About ten days ago I discovered that the email address on my Amazon Prime account had been changed without my permission, and since then I have not been able to access my account at all. My account is registered in the United States and my original login email was “kathyslc***@yahoo.com”. I have called Amazon customer service four separate times about this. Each time I was told that “someone is working on it” but nothing has been resolved and I still cannot get into my account. It is extremely difficult to even reach a real person, and I feel very distressed and frustrated that such a serious security issue has gone on this long without a solution. The last order I remember placing, before losing access, was around the 19th or 20th of this month for a shower curtain, a set of towels and a small rug, for approximately 50 dollars. Because I am locked out, I cannot see whether there have been any unauthorized purchases or other suspicious activity on my account. I request that my account be urgently secured, that my email address and access be restored, and that a full review be carried out to check for any unauthorized activity during the period I have been locked out. I also expect a clear explanation of what will be done to protect my account and prevent this from happening again.
