Amazon Locked Account With $6000 Gift Card Balance

I have been an Amazon.com customer in the United States, and my Amazon.com account was locked back in 2019. Since then, for over five years, I have been unable to access my account, even though there is a high Amazon gift card balance of around $6,000 stored on it. I am effectively blocked from using funds that I legally own and have been saving up for a long time. During this entire period I have repeatedly contacted Amazon customer service about the locked account. Each time I am told that my case is being referred to an “account specialist” and that I will receive an email response. However, despite waiting and following up many times over these years, I have never received any reply or meaningful assistance from an account specialist, and no solution has been provided. I have also never been given any explanation or reason for why my account was locked in the first place. Because of this endless loop and the lack of any real response, I have been left for years without access to my account and my $6,000 gift card balance. I request that Amazon finally respond to my case, review the situation properly, and either restore full access to my account and balance or provide a clear and fair resolution so that I can use the funds on my account.