On July 17, 2023, I bought a Stanley Trigger thermos. I later received an email from Amazon stating that Stanley had issued a recall for the thermos. However, Amazon refused to refund me because I did not return the product immediately. By the time I finally sent it back, a significant amount of time had passed. Meanwhile, Stanley was only offering a flap replacement instead of a full refund. Amazon processed my refund in Turkish currency, and by then, the thermos I originally bought for ₺600 had increased to ₺1600. As a result, I was unable to purchase a new one. Despite reaching out to customer service multiple times, I never even received a response. I request a fair resolution to this issue.
On January 4, 2025, I received an email from the Amazon Product Safety Team (n*******@amazon.com.tr) informing me that the Stanley Classic Trigger Action 0.47 L Black thermos, which I purchased from Amazon.com.tr on October 11, 2023, had been recalled by Rappel Conso due to a fire risk. According to...
On June 11, 2023, I made a purchase from Amazon.com.tr consisting of a Stanley Classic 1.9-Liter Legendary Nightfall thermos. As a result of scuffs and flaws, I decided to send the item back, and according to the records, I started the return process on June 16, 2023. Nevertheless, I am at a loss to...
I bought a Stanley thermos from Amazon Turkey, sold directly by Amazon Turkey, but it arrived defective. I promptly requested a replacement, and for a week now, I’ve been waiting for Kolay Gelsin Cargo Company to collect the defective item from my address, but my attempts to resolve the issue with t...
I purchased a steel thermos from Amazon for a total of 597.00 TL, including shipping and customs. The product was supposed to be sent from abroad, but it's been a week and the seller withdrew it from shipment. I was informed by Amazon representatives that an issue occurred and was instructed to repu...
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