Amazon Canceled My Bird Cage Order and Blocked My Account Without Justification

Hello,

I’m writing about my Amazon order dated 19.01.2025 with order number 402-3717498-0657932. I initially placed an order for a birdcage for my pet bird. Despite the payment being successfully deducted from my account, the order failed due to a "payment error" and was canceled. Assuming there was an issue, I trusted Amazon and tried to place the order again to complete my purchase.

However, my second attempt was flagged as suspicious, and I received an email stating: "This order exceeds the basic household needs limit based on your previous purchase history." This is absurd, as I only attempted to order one item.

I contacted customer service three times in one day, explaining that this was a mistake and that I only placed one legitimate order. Despite this, I received repeated emails stating: "We reviewed your order and will not reverse our cancellation decision."

I had also added funds to my account via a gift card, which was specifically for this purchase. Now I can neither use those funds to buy the product elsewhere nor get a refund. I never expected to have to open a complaint about Amazon, a platform I’ve trusted for years.

This experience has left me deeply disappointed. Amazon has shown no willingness to resolve this simple issue and has instead caused unnecessary frustration. I request immediate action to rectify my issue and resolve my financial loss. Unfortunately, if this is how problems are handled, I no longer plan to shop with Amazon.